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Sample Questions:

Question# 1

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time

Answer: C 

Question# 2

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

A. Remove the case and organize the parts.
B. Document the screw locations.
C. Search the Internet for repair tutorials.
D. Consult colleagues for advice.
E. Place the device in rice for a few days.

Answer: A,B 


Question# 3

Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

A. Barcode scanner
B. Label printer
C. Magnetic reader
D. KVM switch
E. NFC device
F. Flatted scanner

Answer: A,C 


Question# 4

A user wants to print a large job on both the front and back sides of the paper. 
Which of the following settings should the technician advise the user to change in the printer settings?
A. Collate
B. Orientation
C. Duplex
D. Transparency

Answer: C


Question# 5

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen.
A technician removes malware, and then is able to ping the router and access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue?
(Choose two.)

A. Documents findings, actions, and outcomes.
B. Reboot the device to verify the fix.
C. Reconnect the device to the network.
D. Verify the settings in IP Config.
E. Research the problem based on symptoms.
F. Run a virus scan.

Answer: A,F 

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